Our Responsibility to You 

    • We will give you full information about the services we offer.

    • We will try to answer the phone prompt

    • We will treat you as individuals irrespective of ethnic origin, religious or cultural beliefs.

    • We will offer you advice and information to promote good health and avoid illness. 

Patient Responsibilities Help Us to Help You 

    • Being on time for you appointment.

    • Letting us know if you need to cancel

    • Calling for a home visit or urgent appointment before 10am

    • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist in providing you with the best service.

    • Inform the practice staff of any alterations in your circumstances such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it is ex-directory.

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